| Submission Entry: | 1.) Digitalisation and inverterisation represent two relatively recent developments, amongst others (you are at liberty to invoke as many such relevant developments as you wish). As a manufacturer or supplier of HVACR equipment, what is the true measure of impact of such developments on such aspirations/outcomes as better energy efficiency, lower Total Cost of Ownership, better Indoor Environmental Quality IEQ), fire safety, reliability, data centre integrity, robust process cooling or stronger cold chain? (You may choose one, two or more aspirations/outcomes in writing your answer, as is/are relevant to the nature of products you manufacture or supply.) (68)Answer: Introduction of Fujitsu's R32 Ducted Inverter Units:
In 2021, Fujitsu introduced the Middle East’s first lineup of R32 inverter units, including duct, wall-mounted, and cassette models. Using R32 enhances efficiency and lowers the carbon footprint. As General's agent, Taqeef tailored the launch to regional needs. The range includes 18 high-efficiency ducted models (6 on/off and 12 inverter) from 1.5 to 5 tons, allowing flexible, right-sized capacity selection to maximize performance while minimizing cost and space requirements.
General R32 Ducted Inverter Models are in average 10% higher than the current MoIAT MEPS criteria (T3 Condition) and 5% higher than the current ADQCC MEPS criteria (T1 Condition). Accordingly, CSPF in line with upcoming MoIAT 2025 regulation for these products yields a 3 Star Rating.
Ducted inverter units are designed to provide efficient and effective climate control for a variety of indoor environments.
R32 Refrigerant:
R32 refrigerant, used in Fujitsu inverter units, has a lower Global Warming Potential (GWP of 675 and ODP of 0) compared to R410A (GWP of 2,088), making it a more environmentally friendly option while also delivering higher energy efficiency in cooling applications. Thanks to R32 refrigerant, the Refrigerant volume is also lowest compared to competition.
DC inverter Compressors:
The DC twin rotary compressor embedded in the ducted inverter lineup is designed for high energy efficiency and reliable performance. Its optimized internal structure minimizes energy consumption while maintaining effective operation.
The compressor efficiency GENERAL duct inverter models highlight the energy-saving potential and operational advantages of inverter technology, which supports the goal of improved energy efficiency and lower Total Cost of Ownership.
Outdoor PCB:
The outdoor unit's PCB features a silicone potting coating that protects against damage from dust and salt, preventing tracking accidents. This coating also safeguards the unit from short circuits caused by small creatures entering the system.
Furthermore, a finely engineered power factor correction circuit of the power PCB improves power factor to more than 0.9, ensures reduced power loss and better electrical efficiency of motors.
Countermeasure for Anti Corrosion for Outdoor Units:
The cooling coils receive Blue Fin coating and pass a 500-hour salt-spray test to meet JIS Z2371 standards (ASTM B-117). The outdoor cabinet casing also undergoes a 960-hour test to ensure durability and corrosion resistance.
Product Quality Assurance:
The equipment manufacturer adheres to strict quality assurance standards, including testing and rating units in accordance with ISO 13253 at T1 and T3 conditions to meet the requirements of the Ministry of Industry and Advanced Technology (MOIAT) and the Abu Dhabi Quality and Conformity Council (AD QCC). Electrical components are tested in accordance with IEC 60335-2-40, and units are manufactured per Japanese Industrial Standard JIS 9612:2013 in ISO 9001:2008 certified factories. Additionally, the manufacturer’s facility is certified under ISO 14001 and OHSAS 18001. Salt spray tests for cooling coils and condenser cabinets are conducted in accordance with JIS Z2371, based on ASTM B117.
Competitor Comparison is conducted in [annex1]
2.) Aftermarket operational/lifecycle/performance data have become an integral part of continuous improvement in the HVACR industry. As a manufacturer or supplier, what is the data that you collect/track, and what is your approach to that data? How do you collect/track that data? How do you validate them? How do you use the data? And what is your approach to analysing the data in ensuring that your interpretation and subsequent data-based action are able to improve such aspirations/outcomes as better energy efficiency, lower Total Cost of Ownership, better Indoor Environmental Quality (IEQ), fire safety, reliability, data centre integrity, robust process cooling or stronger cold chain? (You may choose one, two or more aspirations/outcomes in writing your answer, as is/are relevant to the nature of products you manufacture or supply.) (69)Answer: Fujitsu General Middle East, as a manufacturer, is committed to staying current and adapting to industry developments. Taqeef, as the supplier, plays a vital role in this partnership, ensuring that both Fujitsu General and Taqeef are aligned with market needs and innovations
TAQ CONVERTER
As the demand for Smart Home Systems and IoT solutions continues to rise, the need for advanced control systems is becoming more significant. A thermostat converter is crucial for enabling integration between third-party thermostats and AC systems. It simplifies the integration of AC systems into smart home environments, enhancing comfort and efficiency while adding a touch of style.
Key Features of the TAQ Thermostat Converter
• Universal Compatibility: Connects effortlessly to any third-party thermostat utilizing voltage-based control and is User-Friendly.
The TAQ thermostat converter works with advanced third-party controllers equipped with remote energy monitoring feature, allowing users to track their energy consumption in real time. This functionality enables users to identify usage patterns, optimize their settings for better efficiency, and ultimately reduce energy costs. By providing insights into energy consumption, the converter empowers users to make informed decisions about their HVAC system's operation, contributing to more sustainable and cost-effective climate control.
Advanced Control Solutions for Ducted Inverter Systems
Digital solutions allow users to schedule AC operations, control and monitor units remotely, and optimize energy use for improved performance. Seamless integration with third-party equipment, such as fire alarms and refrigerant leak detectors, enhances safety by enabling automatic shutdowns. Inverter units support smart home integration through Wi-Fi, allowing control via third-party thermostats. The system interacts with auxiliary devices, including sensors, cardkey systems, etc. This approach provides smarter, more efficient cooling and enhanced user engagement.
Case Study: Energy Efficiency and Cost-Savings with Inverter Units
The lifecycle cost of inverter units has proven to be significantly lower than that of conventional systems, highlighting Taqeef's commitment to supporting asset and facility management initiatives. By implementing inverter technology in prestigious projects, Taqeef has replaced existing General on-off units, resulting in consistently demonstrated energy savings for end users. This strategic transition not only improves energy efficiency but also effectively reduces the Total Cost of Ownership throughout the lifecycle of HVAC systems.
The attached presentation showcases several projects that demonstrate how Taqeef’s initiatives have contributed to lower electricity bills. This information can be found in the annex 2. The savings for electricity consumption based on the DEWA electrical bill have reached to an average of 30%.
UAE Regulatory Framework for Energy-Efficient HVAC Solutions
According to MOIAT regulations in the UAE, ducted inverter units demonstrate superior energy efficiency, achieving a high Cooling Season Performance Factor (CSPF) that qualifies them for the 3-star category. In contrast, traditional on/off units are rated under the 2-star category, highlighting the advanced efficiency of ducted inverter technology. Additionally, these units are included in the Barjeel program, which recognizes products that meet higher efficiency standards and fall under Green Building Regulations. This positioning underscores the ducted inverter unit as a top choice for consumers seeking reliable and energy-efficient climate control solutions.
3.) Performance of assets or facilities is so much dependent on regular upkeep and commissioning. As a manufacturer or supplier, how are you supporting asset or facility management initiatives and endeavours of owners towards achieving better energy efficiency, lower Total Cost of Ownership, better Indoor Environmental Quality (IEQ), fire safety, reliability, data centre integrity, robust process cooling or stronger cold chain? (You may choose one, two or more aspirations/outcomes in writing your answer, as is/are relevant to the nature of products you manufacture or supply.) (70)Answer: In collaboration with Taqeef, Fujitsu develops low-maintenance products to alleviate burdens on facility owners, reducing maintenance time, effort, and costs while enhancing reliability. Technical meetings with Taqeef provide insights into potential issues for proactive solutions.
Fujitsu and Taqeef ensure users of O-General inverter units access enhanced Installation, Operation, and Maintenance (IOM) manuals, attached for reference in the annexure. Regular updates by Taqeef improve performance and reliability, reflecting both companies’ commitment to customer satisfaction attached in annex 3.
Comprehensive Support for Ducted Inverter Units: Warranty, Maintenance, Training, and R32 Refrigerant Charging
• Product Warranty
Taqeef provides a comprehensive one-year warranty on all products, ensuring full unit maintenance during this period, along with a five-year warranty on the compressor, reflecting the company’s commitment to customer satisfaction and product reliability.
• Taqeef’s Team Training: Ducted Inverter Installation & Maintenance & Servicing
Taqeef prioritizes the correct and safe installation of ducted inverter units, which utilize R32 refrigerant. Taqeef’s technicians undergo comprehensive training to ensure they are equipped to handle R32 refrigerants safely and adhere to proper installation practices. This training sessions include the R32 Ducted Units Installation, Servicing & Maintenance Method Statement, the R32 Ducted Unit Startup Procedure, and the R32 Troubleshooting Checklist. These resources ensure that the team is well-prepared for both the installation and commissioning of the products, guaranteeing that each unit operates reliably and efficiently from the start. annex 3
• Service Monitoring Tool for ducted inverter units
The UTY-ASSX is a service monitoring tool for Fujitsu General (FG) inverter air conditioners, featuring four key functions: real-time operation monitoring, historical operation data display, protection condition display, and error history tracking. This tool enhances efficiency and facilitates maintenance by providing crucial performance insights
The training material utilized for these processes is attached in annex 3 for reference.
• The AC maintenance plan (Cool Protect by Taqeef)
Taqeef’s CoolProtect Maintenance Plan is an annual AC service contract designed to provide professional cleaning, maintenance, and repairs for a fixed yearly fee tailored to your cooling technology and budget. This plan ensures transparency with no hidden costs and offers 24/7 service for complete peace of mind.
Preventative maintenance is essential for extending the life of your AC product, maximizing its power and efficiency, and ensuring clean air. Even new units require professional maintenance to operate at their best. Technical maintenance and sanitation—such as coil and filter cleaning—should be conducted by trained professionals. The AC maintenance service offers different packages tailored to customers' needs, with sample options attached in annex 3.
Taqeef delivers this through its award-winning customer care and industry-leading technical teams. By prioritizing professional AC maintenance, Taqeef helps prevent potential problems or malfunctions before they arise, keeping your bills lower and your cooling outputs higher.
4.) Describe your HR practices as a manufacturer or supplier. Do elaborate on how you hire, train, mentor, evaluate and reward your employees towards not only capacity-building and the commercial growth of the organisation but also for them to deliver better energy efficiency, lower Total Cost of Ownership, better Indoor Environmental Quality (IEQ), fire safety, reliability, data centre integrity, robust process cooling or stronger cold chain? (You may choose one, two or more aspirations/outcomes in writing your answer, as is/are relevant to the nature of products you manufacture or supply.) (71)Answer: All employees of Taqeef are committed to working towards the environmental policy set by the company. As part of implementing this policy, Taqeef carries out the following activities, including the active involvement of its employees:
Taqeef’ s Commitment to Talent Acquisition and Development:
• Recruitment Process – The recruitment process begins with a well-crafted LinkedIn company profile that showcases Taqeef's strong brand, culture, and values. This includes highlighting the company’s long-standing expertise in the HVAC sector, its commitment to sustainability, and its role in transforming the region’s cooling industry. To source the best candidates, Taqeef leverages LinkedIn’s advanced search features using targeted keywords. Personalized InMail messages are crafted to engage professionals from reputable competitors, emphasizing key selling points such as Taqeef's innovative projects, growth potential, and reputation for leading technological advancements in the region.
• Performance Management - In 2023, Taqeef took a significant step forward in enhancing employee development by implementing a robust performance management system. The system fosters an environment of continuous improvement by providing employees with regular feedback bi-annually, helping them identify areas for growth, and offering support to achieve their full potential. The performance management system also emphasizes alignment with the competencies required for success within the HVAC industry. Through this initiative, Taqeef continues to build a high-performance culture ensuring both personal and organizational success in an ever-evolving industry.
• Recognition Of Employees - Key initiatives such as the Employee of the Month program and the Long Service Awards exemplify the company’s dedication to fostering a culture of appreciation and motivation. Through these recognition programs, Taqeef nurtures a supportive and motivating work environment, ensuring that employee achievements are celebrated, and their efforts are rewarded, fostering a sense of pride and accomplishment across the organization.
• Employee Training & Mentorship Program –Taqeef has so far completed 48 different training sessions with 800 employees over the years. Furthermore, within the engineering team there are individuals who have been identified as experts for their respective product categories, these experts are then tasked to mentor the other team members over a 3 – 6-month mentorship program. This imparts further technical knowledge, enhances overall engineering team skill sets & improves day-to-day output efficiency.
• Taqeef, iMatter Program - iMatter, pioneered by Taqeef, the leading HVAC supplier in the UAE, stands out as a trailblazing CSR initiative in education. This program breaks cultural, linguistic, and financial barriers, propelling students from under-resourced schools towards STEM excellence. Since its inception in 2017, it reflects Taqeef’s commitment to both community enrichment and sustainable cooling solutions in the region
The induction is conducted by Taqeef's HR team to ensure that all new employees are well-qualified and properly informed, with the relevant content provided in the annex 4.
All FGL facilities (R&D, factories and subsidiaries)
All employees are trained to continuous monitoring of the systems and inform management about any regular maintenance required such as filter replacement and error notification. [annex 4]
5.) As a manufacturer or supplier, how are you contributing to a Circular Economy? (72)Answer: The Fujitsu General Group is committed to global environmental protection and creating a sustainable future through its "Coexistence with the Earth" policy and long-term environmental goals. As the executive agent for Fujitsu General, Taqeef promotes these initiatives by supporting sustainable practices and minimizing environmental impact in the region.
Fujitsu runs initiatives to reduce greenhouse gas emissions in business activities in the lifecycle of the product:
• Switching to renewable energy
In 2017, Fujitsu General group started the use of renewable energy for the electricity used in business activities. Continuing the conversion of facilities to solar powered and from 2017 to 2023, the company reduced CO2 emissions by 40,625 tons in total for all facilities in Japan and Thailand collective.
• Improving Transport efficiency
Fujitsu is enhancing product and parts transportation efficiency by increasing container loading rates for marine transport and promoting shared loading since fiscal 2021. In fiscal 2023, this approach resulted in a modal shift for three customers, reducing CO2 emissions by approximately 162 tons.
• Resource conservation efforts
Fujitsu treats waste as a valuable resource and thoroughly separates, collects, and processs it, reducing waste of raw materials in the product production process. The company is promoting efforts to reduce the number of raw materials used in products, as well as to recycle used products, batteries, and packaging materials used in products.
More efforts are implemented by:
• Reducing raw material usage
• Reduction of Aluminium waste
• Reduce waste from steel products
• Promote resource saving designs
• Product Recycling
The newly introduced wet plastic sorting equipment effectively crushes and separates waste home appliances, using advanced technology to classify and further separate plastics by material. Additionally, Fuji Eco Cycle Co., Ltd. repurposes saltwater from washing machine balancers as a detoxified specific gravity liquid for sorting plastics.
• Product Life Cycle Assesment (LCA)
Product Lifecycle Management (PLM) for air conditioning units involves key stages: concept and planning, design and development, testing, manufacturing, marketing, installation, maintenance, and end-of-life management. This approach ensures that each phase, from market analysis and regulatory compliance to customer support and responsible disposal, contributes to the product's success and sustainability.
Taqeef’s Contribution in Environmental Policy:
Taqeef has launched its '24 for 2024' campaign, encouraging residents to set their air conditioners to 24°C for at least one hour each day in 2024. This initiative promotes environmentally conscious cooling practices and aims to reduce the ecological impact of AC usage. Taqeef is dedicated to environmental safety through various campaigns and initiatives ( Taqeef details impact of '24 for 2024' multi-channel campaign - Campaign Middle East ).
Various awareness-raising activities are conducted among employees.
• In fiscal 2023, Taqeef will hold an e-learning course on "Sustainability: Companies and ESG."
• Taqeef also collected empty plastic bottle caps and contact lens containers.
• Taqeef continues to carry out environmental and social contribution activities by donating to welfare organizations that recycle resources.
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